MetLife Retirement SavingsLink
Web Browsers Supported
Our website is intended to be used by all recent versions of popular web browsers. Other less popular or older versions of web browsers will generally work on this site, but be aware that some features will not be optimized or may not appear as intended.
Note: Beta and release candidate software are NOT supported (this includes browsers and operating systems). If you have an issue with a beta version browser or operating system, please contact the manufacturer.
For this site to function properly, JavaScript must be enabled.
Browser Encryption
Our Web-based account services utilize industry-standard security technologies.
Our website is intended to be used by all recent versions of popular web browsers. Other less popular or older versions of web browsers will generally work on this site, but be aware that some features will not be optimized or may not appear as intended. Note: Beta and release candidate software are NOT supported (this includes browsers and operating systems). If you have an issue with a beta version browser or operating system, please contact the manufacturer. For this site to function properly, JavaScript must be enabled.
Our Web-based account services utilize industry-standard security technologies.
Providing a secure Internet environment where you can safely access personal account information is very important to us.
We have designed various layers of software and hardware to secure our database. Accessing information from this environment requires passing through multiple highly secured firewalls and various filtering mechanisms. This environment protects our database from Internet security risks.
Personal and Plan information that is sent from our site over the Internet is encrypted by using Secure Sockets Layer (SSL) technology. This technology encrypts the information before transmitting, so that only the person requesting it is able to view it.
If your browser is not able to support SSL, or if you have disabled that feature on your browser, you will not be able to view information from our site. To view specific browser requirements, Click Here.
Our site uses non-persistent Internet Cookies, which are not written to disk. They are used to store a session "key" that allows you to perform multiple operations without having to enter your Username and Personal Identification Number (PIN) each time you select a different function.
* You must have non-persistent Internet Cookies enabled on your browser to use our site.
For your protection, please do not leave your computer unattended before exiting the session. You may exit the session and clear your cookies by clicking on the Log Out button at any time.
While these measures may represent diligent website security, there is always a risk, however small, that data may be compromised. Proceeding by entering your Username implies acceptance of this risk.
For your convenience we have compiled a list of Frequently Asked Questions (or FAQs). Click on a FAQ link from the list below to be taken directly to the answer for that question. Additionally in this section, you can click on any of the "Jump to FAQ List" links to return to this list of Frequently Asked Questions.
Answer: There are several possible reasons for why you are unable to log in. Please review the scenarios below and if you are still unable to log in, contact your customer service representative.
Scenario 1: I believe I have entered my Username and Pin correctly; however, I'm receiving a message stating, "The system was not able to log you on."
Answer 1: The most likely reason for this is that your Username was not entered correctly. You can verify your Username by clicking on the "Forgot Username or Pin?" link located on the login page.
Scenario 2: I remember my Username but can't remember my Pin.
Answer 2: Click on "Forgot Username or Pin?" then select the tab "Forgot Pin" and follow the steps to log in.
Scenario 3: I forgot my Username and Pin.
Answer 3: Click on "Forgot Username or Pin?" then click on the "Forgot Username and Pin" tab and follow the steps to log in.
Scenario 4: I'm stuck at the login page! Every time I try to log in, it just reloads the same page over again.
Answer 4: A "cookie" issue commonly causes this problem. A "cookie" or "session variable" is a bit of information that a Web server, hosting a website such as this one, stores on a Web client, such as your PC. There are two types of cookies: temporary and permanent. Temporary cookies are deleted every time you shut down your browser or after a certain amount of inactivity (10 minutes for this site). Permanent cookies are retained on your PC's hard drive, typically taking up less space than it takes to store two lines of English text.A permanent cookie is used to store non-private information that helps Web servers customize the way you view a particular website. Information such as where you left the website the last time you visited, the functions you use most often, etc., are stored so that return visits are more familiar for you.
This website only uses temporary cookies for personal account information. We use these to store information about your transactions while on our website so you don't have to authenticate your identity with your Username and Pin every time you want to do something on the site. As with all temporary cookies, this information—which is already encrypted for your protection—is deleted every time you shut down your browser or after every 10 minutes of inactivity, whichever occurs first.
Without the use of cookies, it becomes impossible to offer the range and types of transactions, calculations, education information and advice available on our website. Cookies are passive bits of information, much like a sticky note on your desk. They can never damage your PC or erase any records, etc.
To keep from having to re-enter your Username and Pin, we advise checking the "enable all cookies" option in your browser. This will also allow you to take advantage of the customization and personalization features on our website and any others you regularly visit.
We are keenly aware of our participants' concerns about security, and we constantly monitor our website's security infrastructure and make improvements where possible. Using cookies does not affect our very strong security architecture in any way.
Internet Explorer Users:
1. Under the "Tools" menu, select "Internet Options."
2. Click on the "Privacy" tab. If your settings are set at high or above, you will not be able to access the website. You must reset this to medium-high or lower.
Answer: Yes, you have the ability to change your Pin on our website. You can change the originally assigned Pin to a number of your choosing. After you log in, click on "My Profile," then choose "Personal Account Information." At the bottom of the page, click on the "Edit" button next to "Pin." Enter the new Pin information and then click on "Submit." The change is effective immediately and no written confirmation will be mailed.
Answer: The automatic insertion of your Username and Pin is due to an enabled setting on your browser. It is called "AutoComplete." Here are the instructions to disable this feature in some of the most popular browsers:
For Internet Explorer 5 and higher here are the steps to disable automatic insertion:
Step 1: From Internet Explorer, choose "Tools" and then "Internet Options."For Mozilla Firefox here are the steps to disable automatic insertion:
Step 1: From the "Tools" menu, select "Options."For Safari here are the steps to disable automatic insertion:
Step 1: Go to the Safari application menu.Answer: Rebalance My Investments automatically redistributes your existing account balances to selected investment options at the frequency you choose. Rebalancing will begin one frequency period from the time your transaction is submitted. Some investment options may not be available due to plan restrictions.
EXAMPLE: Let's say you have allocated 40% of your assets to fund A, 20% to fund B, and 40% to fund C. Over the course of time and through market fluctuations, the funds may gain or lose value. So if fund A gained more than 40% of the value of your entire portfolio, the Rebalance My Investments feature would reapportion assets so that only 40% is in fund A, 20% in fund B and 40% in fund C, the percentages you originally designated.
Follow these steps to use the Rebalance My Investments feature:
Step 1: Click on "Transactions."Disclaimer: Rebalancing does not ensure a profit and does not protect against loss in declining markets.
Answer: Dollar cost averaging can help reduce exposure to stock market fluctuations and timing risk by investing equal, fixed amounts of money in particular investments on a regular schedule. This means you end up buying more shares when prices are low and fewer shares when prices are high. In the long run, this slow and steady investment pace could lower your average cost, potentially turning the normal ups and downs of the stock market in your favor.
Follow these steps to successfully use our Dollar Cost Averaging tool:
Step 1: Select "Transactions."Disclaimer: Dollar cost averaging does not ensure a profit and does not protect against loss in declining markets. Investors should consider their financial ability to continue a dollar-cost-averaging plan during periods of fluctuating price levels.
Answer: Those types of files are on our website as PDF documents. PDF stands for portable data format. PDF files are visually rich documents that can't be changed. In order to view these documents, you need a free program called Adobe® Acrobat® Reader. If you do not currently have Adobe Acrobat Reader installed on your system, you can obtain it at www.adobe.com. You may also click here to download it.
Answer: Yes, logging out is necessary to avoid unauthorized use of your account. However, that is not the only measure we have in place to protect your privacy. Anytime your browser is shut down, all account information is cleared away. We also have a time-out feature that clears all account information 10 minutes after the last account activity. Once the website "times out," you must log on again to resume account activity.
Answer: This website uses a combination of two different Java technologies. On certain account pages, an Interactive Frame (I-frame) is used to merge the menus with the account page. For I-frames to function properly, JavaScript must be enabled. Currently, JavaScript is not enabled on your browser. To enable JavaScript, please see the instructions that follow.
Another way to remedy this situation is to change your screen resolution. This site was designed to be viewed using a screen resolution of 1024 by 768. If your resolution is set to another size and you do not have JavaScript enabled, you may experience either multiple scroll bars on some account pages or instances where the content page does not stretch the entire length of the screen. If you wish to modify your screen resolution, follow these steps:
To modify your screen resolution in your browser:
Step 1: Go to your desktop.To Enable JavaScript in your browser:
Internet Explorer
Step 1: In the toolbar of your browser, select "Tools."Mozilla Firefox 0.9.X
Step 1: Select "Options" from the Tools menu.Safari:
Step 1: Select "Preferences" from the Safari menu.Netscape 7.0 or higher
Step 1: In the toolbar of your browser, select "Edit."Answer: Your Username is not case sensitive, so it doesn't matter if you type it in using uppercase or lowercase letters.
Insurance and annuity contracts contain exclusions, limitations, termination provisions, holding periods, surrender charges and terms for keeping it in force. A registered representative can provide you with costs and complete details.
Mutual funds are sold by prospectus only, which is available from your registered representative. You should carefully consider the investment objectives, risks, charges, and expenses before investing. For this and other information about any mutual fund investment please obtain a prospectus and read it carefully before you invest. Investment return and principal value will fluctuate with changes in market conditions such that shares may be worth more or less than original cost when redeemed. Diversification cannot eliminate the risk of investment losses, and past mutual fund performance is not a guarantee of future results.
Variable annuities are offered by prospectus only, which is available from your registered representative. You should carefully consider the product's features, risks, charges and expenses, and the investment objectives, risks and policies of the underlying portfolios, as well as other information about the underlying funding choices. This and other information is available in the prospectus, which you should read carefully before investing. The account value is subject to market fluctuations so that, when annuitized or withdrawn, they may be worth more or less than their original value.
While diversification through an asset allocation strategy is a useful technique that can help to manage overall portfolio risk and volatility, there is no certainty or assurance that a diversified portfolio will enhance overall return or outperform one that is not diversified. Asset allocation cannot guarantee a profit or prevent a loss.
The account balances, values and transaction details presented here are derived from our administrative system; they are not a legal statement of your account. We permit you to communicate instructions to us here solely for your convenience. Please refer to your confirmations and account statements as records of your account. Investments will fluctuate with changes in the securities markets and, therefore, may be worth more or less when redeemed.
Any discussion of taxes is for general informational purposes only, does not purport to be complete or cover every situation, and should not be construed as legal, tax or accounting advice. Clients should confer with their qualified legal, tax and accounting advisors as appropriate.
Withdrawals of taxable amounts are subject to ordinary income taxes and if made before age 59½, may be subject to a 10% Federal income tax penalty. Withdrawals may be subject to Withdrawal Charges.
The ability to change funding options or set up periodic transfers may be limited or unavailable during periods of peak demand, market volatility, systems upgrades, and maintenance or for reasons related to compliance with various, Federal, State or local laws. It is recommended that change requests be submitted at least 30 minutes prior to market close. (During normal business days, the market closes at 4 p.m. Eastern Time.)
All product guarantees are subject to the financial strength and claims-paying ability of the issuing insurance company.
Disability, Critical Illness/Cancer, and Accident Insurance is issued by Trustmark Insurance Company, 400 Field Drive, Lake Forest, IL 60045.
Group Legal Plans provided by Hyatt Legal Plans, Inc., Cleveland, Ohio. In some states, the plans are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and its affiliates, Warwick, RI. Payroll deduction required. Minimum group size is 500 benefit eligible employees.
Advised Assets Group, LLC ("AAG"), a federally registered investment adviser and the adviser to the Triple Solutions Program, is not affiliated with MetLife, Inc. and its affiliated companies, and is solely responsible for its advice. Morningstar Investment Management LLC, a federally registered investment adviser, is AAG's independent financial expert for the Triple Solutions Program. There is no guarantee that participation in the program will result in a profit or that a program participant's account will outperform a plan account that is not in the program. The services described herein are provided by AAG pursuant to, and subject to, an agreement entered into by AAG and the plan sponsor. In order to enroll in this program, the participant will be required to enter into a separate agreement with AAG. MLIDC, an affiliate of MetLife, is paid a fee equal to 15 basis points (0.15%) on the assets advised in Managed Accounts and $10 for each participant in Online Advice for solicitation and administrative services provided by MetLife and MLIDC for AAG. MetLife does not sponsor any mutual funds offered under its platforms and provides clients full disclosure regarding any administrative services fees that may be received from third party mutual fund advisors or their affiliates. MetLife and/or its family of companies receive fees from the fund families or their affiliates for administrative, distribution and recordkeeping services.
The fixed interest account made available through group annuity contracts is issued by Metropolitan Life Insurance Company ("MLIC") New York, NY 10166 or Brighthouse Financial Charlotte, NC 28277.
The Gold Track Select (GTS) Variable Annuity with Registered Fixed Account Option is offered by prospectus only. You should carefully consider the product's features, risks, charges and expenses. This and other information is available in the prospectus, which you should read carefully before investing. Product availability and features may vary by state.
Gold Track Select Registered Fixed Account Option is issued by Brighthouse Financial Insurance Company, Charlotte, NC 28277 under policy form numbers L-14666, L-14669, and L-14672.
Products are distributed by MetLife Investors Distribution Company (MLIDC), (member FINRA).
The Fixed Annuity (marketed as Strategic Value Annuity) is offered by prospectus only. The prospectus contains information about the product's features, investment objectives, risks, charges and expenses and should be read carefully before investing. The investment objectives, risks and policies of the underlying funding options, as well as other information about the underlying funding options, are described in their respective prospectuses and should be read carefully before investing. The prospectuses are available from your registered representative. Product availability and features may vary by state. The amounts allocated to the variable funding options of your account balance are subject to market fluctuations so that, when withdrawn or annuitized, it may be worth more or less than its original value and income payments will rise and fall. All product guarantees are subject to the financial strength and claims-paying ability of Brighthouse Financial Life Insurance Company. Withdrawals from the Fixed Annuity may be subject to a market value adjustment upon plan termination. The market value adjustment may be higher or lower than your account value.
The Fixed Annuity (marketed as Strategic Value Annuity SVA) is issued by Brighthouse Financial Life Insurance Company under policy form numbers L-22149, 11225 North Community House Road, Charlotte, NC 28277 and distributed by Brighthouse Financial Distribution Company (member FINRA), 11225 N Community House Rd, Charlotte, NC 28277.
Preference Plus Account, Financial Freedom Account, and Enhanced Preference Plus Account Variable Annuities are issued by MLIC, New York, NY 10166. Gold Track Select Variable Annuities are issued by MetLife Insurance Company (MLIC) and Brighthouse Financial Life Insurance Company, Charlotte, NC 28277. Securities and investment advisory services are offered and distributed through MetLife Investors Distribution Company ("MLIDC") (member FINRA) and Brighthouse Distribution Company respectively.
Access to the website may be limited or unavailable during periods of peak demand, market volatility, systems upgrades/maintenance or other reasons.
The Legal Notices posted on this website apply to our third party services providers that provide services, information and content in connection with this website, and such services providers are deemed third party beneficiaries of such Legal Notices.
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MetLife, Inc. provides insurance, annuities and employee benefits to 90 million customers in over 60 countries. For more than 140 years, we have been helping people find solutions to life's possibilities and uncertainties.
MetLife has consistently delivered on its promise of providing guarantees to our customers and has earned high marks from rating agencies for financial strength and stability.
MetLife Resources, a division of Metropolitan Life Insurance Company that specializes in providing retirement plan products and other financial products and services to healthcare, educational, governmental and other nonprofit employers and their employees.
With more than $36.4 billion in retirement assets under administration1 encompassing 20,000 employer groups, MetLife Resources helps millions of employees plan and save for their retirement.
For more information, please contact your MetLife Financial Services Representative. Or contact your nearest MetLife Resources branch location.
1 LIMRA Not-for-Profit Report; 2nd Quarter 2013 . Assets under administration with Metropolitan Life Insurance Company through the MetLife Resources division.
In addition to managing your account online, you also have 24-hour account access to the toll-free interactive telephone service. You can access up-to-the-minute account information and make changes to your account by dialing 1-800-543-2520.
For personalized assistance, customer service representatives are available Monday through Friday, 8:00 a.m. to 10:00 p.m., ET or Saturdays from 9:00 a.m. to 5:30 p.m. ET. You can reach a customer service representative by dialing the phone number above and selecting option 0.
All administrative processing is handled though FASCore, LLC, MetLife's third party administrator and is not affiliated with MetLife.